Refund policy

PawBuddies – Refund & Return Policy

Last Updated: November 4, 2026

At PawBuddies, your pet's happiness and your satisfaction are our priorities. We want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

1. 90-Day Money-Back Guarantee

We offer a 90-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your purchase, you may contact us within 90 days of delivery to request a return or refund, subject to the conditions outlined in this policy.

Please contact our support team before sending any product back.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 calendar days of delivery.
Include your order number.
Provide clear photos of the product and packaging.
Explain the issue so our team can assist you.

Once reviewed, we will arrange an appropriate replacement or refund at no additional product cost.

3. Return Eligibility

To qualify for a return:

The purchase must be eligible under our 90-day satisfaction guarantee.
You must provide valid proof of purchase.
Contact our support team for return authorization.
Products must be returned according to the instructions provided by our team.

For pet health and safety reasons, opened or used pet supplements may not be eligible for physical return. However, eligible satisfaction-guarantee refund requests will still be reviewed individually.

4. Non-Returnable Items

Certain items may not be eligible for physical return, including:

Opened or used pet supplements.
Products that cannot be safely resold for hygiene reasons.
Items damaged through misuse or improper storage.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

5. Refund Processing

Once your refund request is approved:

Refunds will be issued to the original payment method whenever possible.
Processing may take 5–10 business days after approval.
Your bank or payment provider may require additional time to display the refund.

You will receive an email confirmation once your refund has been processed.